Facebook gir seg

Det ble bråk når Facebook truet med å slette profiler som bruker artistnavn eller navnet til et alter ego. Nå er konflikten løst. Facebooks nye linje ville rammet artister hardt – da mange bruker navnet til sitt alter ego eller artistnavn. I denne gruppen finnes det en rekke dragdronninger verden over og det tok ikke lang tid før reaksjonene kom. Sister Roma, medlem i den kjente aktivistgruppen Sisters of Perpetual Indulgence i San Francisco, delte sin historie om hvordan Facebook forsøkte å tvinge henne til å bruke sitt «egentlige» navn, Michael Williams. Andre dragdronninger og artister fulgte etter og delte sine opplevelser i sosiale medier, Facebook-sider, blogger og på Twitter. Et døgn senere var krigen i gang. Facebook, som selger seg selv som en lhbt-alliert, hadde pirket borti et ormebol - men nå ser det ut til at konflikten er løst. Facebooks Chief Product Officer, Chris Cox, hadde følgende unnskyldning til dragdronningene: «I want to apologize to the affected community of drag queens, drag kings, transgender, and extensive community of our friends, neighbors, and members of the LGBT community for the hardship that we’ve put you through in dealing with your Facebook accounts over the past few weeks. In the two weeks since the real-name policy issues surfaced, we’ve had the chance to hear from many of you in these communities and understand the policy more clearly as you experience it. We’ve also come to understand how painful this has been. We owe you a better service and a better experience using Facebook, and we’re going to fix the way this policy gets handled so everyone affected here can go back to using Facebook as you were. The way this happened took us off guard. An individual on Facebook decided to report several hundred of these accounts as fake. These reports were among the several hundred thousand fake name reports we process every single week, 99 percent of which are bad actors doing bad things: impersonation, bullying, trolling, domestic violence, scams, hate speech, and more — so we didn’t notice the pattern. Our policy has never been to require everyone on Facebook to use their legal name. The spirit of our policy is that everyone on Facebook uses the authentic name they use in real life. We see through this event that there’s lots of room for improvement in the reporting and enforcement mechanisms, tools for understanding who’s real and who’s not, and the customer service for anyone who’s affected. These have not worked flawlessly and we need to fix that. With this input, we’re already underway building better tools for authenticating the Sister Romas of the world while not opening up Facebook to bad actors. And we’re taking measures to provide much more deliberate customer service to those accounts that get flagged so that we can manage these in a less abrupt and more thoughtful way. To everyone affected by this, thank you for working through this with us and helping us to improve the safety and authenticity of the Facebook experience for everyone.»